Help & FAQ

Questions? Answered.

Everything you need to know about Iptv UK Subscription. Search below, or browse by topic — and our team is on WhatsApp 24/7 if you're still stuck.

Getting started
What is IPTV and how does it work? +
IPTV (Internet Protocol Television) delivers live TV channels and on-demand content over your broadband connection — no satellite dish or cable box needed. You subscribe, receive your login details, install a compatible app, enter the details and start streaming instantly.
How quickly can I start watching? +
Almost instantly. Your login pack — and for Firestick & Android, your app link — is sent by email and WhatsApp within 5–10 minutes of payment. See our setup guides to get going.
Is Iptv UK Subscription reliable? +
Yes. Our Anti-Freeze 10.0 technology runs on UK-optimised, load-balanced servers built for peak viewing hours, delivering stable streams with 99.9% uptime — even during big live matches.
Plans & pricing
How much does it cost? +
Plans start from £24 for 1 month, £34 for 3 months and £65 for 12 months — every plan includes the full library. See all plans.
Are there any contracts or auto-renewals? +
No contracts, no auto-renewals and no hidden fees. Every plan is a single one-time payment — when it ends, you decide whether to renew.
What's included in every plan? +
27,000+ live channels, 100,000+ movies and series in up to 4K, all UK & international sport plus PPV, Anti-Freeze 10.0, 4-day catch-up, full EPG, built-in VPN and 24/7 UK support.
Can I watch on more than one device at once? +
Yes — with a multi-device plan. Each extra simultaneous connection costs 50% of the plan price, and every connection gets the full library in 4K.
Do you offer a free trial? +
Yes — you can request a free trial to test the full service on your own device before buying.
Setup & devices
Which devices are supported? +
Amazon Firestick, Samsung & LG Smart TVs, Android TV boxes and phones, iPhone, iPad, Apple TV, MAG boxes, Windows and Mac. Full setup guides for each.
Which app do I use? +
On Firestick & Android we use our own app (sent as an APK). On Samsung & LG Smart TVs we use IBO Player. On iPhone, iPad & Apple TV we use Smarters Player Lite. Other devices use similar players.
How do I set up on Firestick? +
Install the free Downloader app, enter the APK link we send you, install our app, then log in with your details. Full walkthrough on our setup guides page.
I haven't received my login or app — what now? +
Check your email spam/junk folder first. If it's not there, message us on WhatsApp and we'll resend straight away.
My login says invalid or expired +
This is almost always a small typo in the username, password or server URL, or a subscription that isn't active yet. Re-check each field carefully, or contact support and we'll fix it in minutes.
Streaming & quality
What internet speed do I need? +
10 Mbps for HD, 20 Mbps for Full HD, and 30 Mbps or above for 4K. Use a wired Ethernet connection for live sport where possible.
Will it work with my UK broadband? +
Yes. Our servers are optimised for all major UK providers — BT, Virgin Media, Sky, TalkTalk, EE and Plusnet — including during peak evening hours.
How do I stop buffering? +
Use Ethernet where possible, close other streaming apps, and pick the HD stream if your connection is under 30 Mbps. Our Anti-Freeze servers handle the rest — if a stream struggles, message support.
Can I watch UK and international sport? +
Yes — football, rugby, cricket, boxing, motorsport and PPV events are all included, in up to 4K, with servers balanced for peak match times.
Is there catch-up and a TV guide? +
Yes — 4-day catch-up on any channel plus a full electronic programme guide (EPG) across the whole library.
Payments & refunds
What payment methods do you accept? +
You can pay securely by card or with cryptocurrency. All payments are encrypted with 256-bit SSL and we never store your card details.
Do you offer refunds? +
Yes — a money-back guarantee of 7 days on 1 month, 14 days on 3 months and 30 days on the 12-month plan. See our refund policy for full details.
Is my payment secure? +
Yes. Checkout is fully encrypted with 256-bit SSL, and your card details are never stored on our systems.
Privacy & security
Do I need a VPN? +
No third-party VPN is needed — one is built in. It keeps your streaming private and helps bypass any ISP throttling automatically.
Reseller
Do you have a reseller programme? +
Yes. Reseller credits cost £1 each (200-credit minimum), with no panel fees, no monthly fees, credits that never expire and free custom DNS. See our reseller page.
Support
How do I contact support? +
Our UK team is available 24/7 on WhatsApp (fastest) and by email via our contact page. WhatsApp replies usually arrive within minutes.
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Still need a hand?

Our 24/7 UK support team is one message away and happy to help — before or after you buy.

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