At ("Iptv UK Subscription", "we", "us", "our") we want you to be happy with your subscription. This Refund Policy explains our money-back guarantee, what is covered, and how to request a refund. It applies to purchases made through iptvuksubscription.co.uk and forms part of our Terms & Conditions.
Every paid plan comes with a money-back guarantee. If we can't resolve a genuine service issue within the guarantee period for your plan, you can request a refund:
| Plan | Money-back guarantee |
|---|---|
| 1 Month | 7 days |
| 3 Months | 14 days |
| 12 Months | 30 days |
The guarantee period starts on the date your subscription is activated. To make use of it, you must contact us within the period shown above and give our support team a reasonable opportunity to fix any issue first — most problems are resolved quickly over WhatsApp.
You may be eligible for a refund where:
Refunds are not normally available where:
To request a refund, contact our support team within your guarantee period via WhatsApp or email at [email protected], and include:
Our team will work with you to resolve the issue and, where the criteria above are met, process your refund.
Approved refunds are issued to your original payment method wherever possible. Card refunds are typically processed within [e.g. 5–10] business days, though the time for funds to appear depends on your bank or card issuer. For cryptocurrency payments, refunds (where applicable) are made in the same cryptocurrency to a wallet address you provide; due to currency volatility, the refunded crypto amount reflects the original transaction value and we are not responsible for exchange-rate movements.
Free trials are provided at no cost and therefore carry no charge and no refund. They are intended to let you test the service before purchasing. See our free trial page for details.
Reseller credit purchases are non-refundable. Credits do not expire and can be used at any time to create lines, so they remain available on your account until used. Please see our reseller page for full details of how credits work.
Our plans are one-time payments with no contract and no auto-renewal, so there is nothing to cancel to stop future charges — when your plan ends, it simply expires unless you choose to renew. If you wish to stop using the service during an active plan, you may do so at any time, subject to the refund terms above.
If you have a problem, please contact us first — we're committed to putting things right. Initiating a chargeback or payment dispute without first giving us the opportunity to resolve the issue may result in suspension of your account. We reserve the right to provide transaction and usage records to the payment provider in response to any dispute.
Questions about this Refund Policy or a refund request? We're here to help: